FAQ

FAQ - JohnCreations DIY

1. Shipping Policy 🚚
We offer free shipping on orders of $50 USD or more. For orders below $50 USD, a flat $5 USD shipping fee applies. Available destinations and the final shipping charge are shown at checkout.

Orders are usually processed within 1–3 business days. Estimated delivery time is approximately 7–14 business days after dispatch, depending on the destination, carrier, and local customs processing.

2. How Our Shop Works 🛠️
At JohnCreations, you can explore our colorful Lucky Games featuring bracelets, beads, and DIY tags. Simply choose your favorite products and options, place your order, and we’ll carefully prepare everything for you.

If you have any special requests regarding your order, please leave us a note during checkout or contact us before your order is prepared.

3. Refund & Order Support 💗
Your shopping experience is important to us. If your order arrives with missing, damaged, or incorrect items, or if you experience another issue with your order, please contact us. We’ll review the situation and do our best to provide a suitable solution.

4. Contact Us 🌟
Have a question about your order, shipping, or our products? Please visit our Contact Us page or use the Live Chat button at the bottom right corner of our website. We’ll be happy to help!